The Dispute Service is an independent, not-for-profit, company established in 2003
to resolve tenancy deposit disputes in the private rented sector. The company has
achieved the UK Government Standard for Customer Service Excellence, and won Tenancy
Deposit Service of the Year at the PropertyDrum B2B awards 2012.
Many tenants in the private sector give their landlords a deposit against possible
non- payment of rent or damage to property. When a tenancy comes to an end, there
is usually no disagreement about the return of the deposit. But sometimes there is,
and this can cause much hardship and inconvenience to both landlord and tenant.
The Housing Act 2004 (Chapter 4, sections 212-5; & Schedule 10) made provision for
both the protection of tenancy deposits and the resolution of disputes over their
return.The Dispute Service has been awarded a contract by the Government to run one
such scheme: The Tenancy Deposit Scheme (TDS).
The legislation came into effect on 6 April 2007. After that date all deposits taken
for Assured Shorthold Tenancies must be protected.
A photographic record is provided within the report and additional photos in digital
JPEG format can be provided. A password protected Web link to photographs and documents
can also be made available if required.